Shipping policy

Shipping & Delivery for orders from encorepaints.ae, operated by Encore Vision Building & Construction Materials Trading L.L.C. (Trade Licence No. 1520723, Dubai, UAE).

Order processing

• Orders are processed on business days (Mon–Sat, excluding UAE public holidays) once payment is confirmed. Standard preparation time is 1–2 business days.
• Orders placed after 3:00 PM, on a weekend or on a public holiday begin processing on the next business day.
• Tinted and custom-colour products are made to order, so production time is added to the delivery time; an estimate is confirmed with your order.

Coverage & timeframes

• We deliver across all seven Emirates of the UAE.
• Estimated transit after dispatch: within Dubai, 1–2 business days; other Emirates, 2–4 business days. Remote areas may take longer.
• Delivery timeframes are estimates and are not guaranteed; they may extend during peak periods.

Shipping charges

• Delivery charges are calculated at checkout based on your address, order weight and volume, and are shown before payment.
• Large, heavy or bulky orders may be delivered by dedicated/freight transport to the kerbside or entrance (no carry-up); terms are arranged in advance.

Collection

• Collection from our Al Quoz showroom (Dubai) is available, Mon–Sat 9:00–17:00. Please quote your order number on collection; ID may be required for large orders.

Receiving & inspection

• The customer is responsible for providing an accurate delivery address and contact details; re-delivery caused by an incorrect address may incur a fee.
• Please inspect the packaging on receipt. Report any visible damage, shortage or incorrect item to the courier and to us within 48 hours, with photos of the outer and inner packaging.
• Risk of loss or damage passes to the customer on delivery (or on collection).

Failed delivery

• If the recipient is unavailable, the courier will contact you to re-attempt delivery. Re-delivery caused by the customer may incur a fee.
• Unclaimed or returned-to-warehouse orders are refunded less the delivery cost.

Delays & force majeure

• We are not liable for delays caused by couriers, customs, weather or other circumstances beyond our control.

GCC delivery

• Delivery to GCC countries (e.g. Saudi Arabia) is available on request for wholesale/dealer orders; customs duties and clearance are paid by the customer.

Delivery queries: orders@encorepaints.ae · +971 55 358 5398